Cancellations | zorimavel

CANCELLATION POLICY

At Zorimavel, we know that plans and preferences can change. This policy explains how to cancel or change an order, what happens once your order has been dispatched and when we may need to cancel an order ourselves. It does not affect your statutory right of withdrawal, which is described in our Refund and Returns Policy.

BUSINESS INFORMATION

Doing Business As: Zorimavel
Legal Business Name: Skinyera UG (haftungsbeschränkt)
Managing Director: Laura-Andreea Tusek
Commercial Register Number: HRB 22396
Registered Court: Amtsgericht Memmingen
Business Address: Beurener Straße 67, 89284 Pfaffenhofen a.d. Roth, Germany
Email: info@zorimavel.com
Phone: +49 157 43011444

CANCELLING BEFORE DISPATCH

To cancel an order, please email us as soon as possible at info@zorimavel.com with your order number, your full name and the email address used for the order, and tell us whether you want to cancel the whole order or only certain products. We usually process orders within 1 to 3 business days. If your order has not yet been handed over to our shipping partner, we will cancel it, confirm the cancellation by email and refund the full amount, including shipping costs, to your original payment method without undue delay and no later than fourteen days.

ORDERS ALREADY DISPATCHED

Once your order has been dispatched, we can no longer cancel it. You can still use your statutory right of withdrawal within fourteen days of receiving the goods and return eligible items as described in our Refund and Returns Policy. If you no longer want a product, please keep it in its original packaging and do not open any seals or protective foils, as opened cosmetic and care products cannot be returned for hygiene reasons.

CHANGING YOUR ORDER

If you would like a different product or shade, want to add items or need to correct your delivery address, please contact us as soon as possible. We will gladly make the change as long as your order has not yet been dispatched. If that is no longer possible, you can cancel or withdraw from the order and place a new one.

PERSONALISED AND CUSTOM ITEMS

Items put together to your specifications or personalised for you, such as custom gift sets or accessories with your own names or texts, can only be cancelled before we have started preparing or personalising them. After that point, the order cannot be cancelled and the statutory right of withdrawal does not apply.

CANCELLATIONS BY ZORIMAVEL

We may need to cancel an order ourselves if a product or shade is out of stock, there is an obvious error in the price or product information, payment could not be completed, an order appears fraudulent or unauthorised, or we are unable to deliver to your address. In these cases, we will inform you by email and refund any amount already paid in full to your original payment method as quickly as possible.

PARTIAL CANCELLATIONS

If only part of your order is cancelled, we will refund the amount for the cancelled items. If the remaining order no longer qualifies for a free shipping offer, we will not charge you any additional shipping costs.

If you have any questions about cancelling or changing an order, please email us at info@zorimavel.com or call +49 157 43011444.